Refunds

Refunds, deposits, and cancellations

This notice applies to professional audit engagements with System Vector Base, Subang Perdana Court 7 K2 00 03, Jln USJ 14/1, Taman Seafield Jaya, Petaling Jaya, Selangor 47630, Malaysia. It does not describe physical goods, shipping, or an online shop; we do not sell those.

Eligibility

Fees are for time and professional judgement. A refund is available only in the cases below, and only for amounts you have actually paid to us for that engagement.

Timeframe to ask

Write to desk@systemvectorbase.digital or call +60 3-56367842 within fourteen (14) days of the event you rely on (for example a cancelled start date, a no-show you wish to contest, or an invoice you believe was raised in error). Requests after that window are considered only where Malaysian law requires it.

Full refund

You receive a full refund of the deposit and any prepaid fees if we cancel the engagement before any audit work starts, or if we cannot obtain the access we specified in the quote for reasons that are our fault. “Work starts” means we have used the access, begun the inventory, or attended an on-site or scheduled remote kickoff.

Partial refund

If you cancel after work has started, we refund the unused portion after deducting days already spent (including preparation, inventory, and collection already performed) at the daily rate in the quote. If a findings file has been delivered, fees for that stage are not refundable.

Non-refundable items

• Time already worked, including review of extracts you supplied.
• The findings file and working session once delivered.
• Third-party costs we incurred with your written approval (for example a hired meeting room).
• Deposits where you fail to attend a reserved on-site day without notice (see no-shows).

Deposits

A deposit may be required to hold dates at the Petaling Jaya desk or at your site. The deposit is applied to the final invoice if the engagement runs. It is refundable if we cancel before start, or if you cancel in writing at least five (5) working days before the agreed start date and no work has begun.

Cancellation and rescheduling

You may reschedule once, subject to our calendar, if you give at least five working days’ notice. Later changes are treated as a cancellation of the reserved days. We may reschedule for illness or access failure and will offer the next available dates without extra fee.

No-shows

If nobody attends a reserved kickoff or on-site day, and you have not postponed under the rule above, that day is charged and the deposit for that day is not returned. We will still complete remote stages if access remains available, unless you cancel the rest of the work.

Work already started

Once inventory or live collection has begun, you are buying work in progress. Stopping the engagement does not unwind hours already spent inside the analytics application. We will send whatever findings exist at stoppage; that partial file does not create a right to a full refund.

Materials

We do not sell kits or printed products. Any templates or checklists included in the findings file are licensed for your organisation’s internal use and are not returnable.

How refunds are paid

Approved refunds are returned by the same method as the original payment where possible (bank transfer to the account that paid us). Processing takes up to fourteen (14) working days after we confirm the amount in writing. We do not refund in cash at the desk.

How to request

Email desk@systemvectorbase.digital with the engagement name, invoice number, and the reason. You may also visit during Monday to Friday, 9:00–18:00 MYT. We will confirm receipt and the amount, if any, that will be returned.

Exceptions

If the Consumer Protection Act 1999 or another Malaysian rule gives you a right we cannot exclude, that right applies. This notice does not cover software licences, media spend, or tools billed by other vendors; take those up with the vendor.